Black Lips Tattoo Supply Warranty Policy

Warranty duration

• All products have a minimum warranty period of 30 business days , counting from the delivery of the item.
• In some cases, the warranty may be extended; this extended duration will be specified on the purchase invoice .

How to apply the guarantee for online purchases?

1. Contact our customer service center at +506 6095-4389 or WhatsApp 6095-4389 .
2. Our agent will guide you through the claim process.
3. Please keep the original invoice , as it is a mandatory requirement.
4. The product must be returned through Correos de Costa Rica to the address indicated by the agent.

Warranty Resolution Process

1. Diagnosis in workshop:

   • Any defective product will be evaluated in our workshop by specialized technicians.
   • The customer must provide the necessary accessories to replicate the fault.

2. Diagnostic results:

   • Factory problem: The following solutions are offered:
     • Credit in virtual store equivalent to the price paid.
     • Exchange of the product for another with similar characteristics.
     • Free repair of the item.
     • If there is no inventory and you do not want a substitute product, you will be given a gift card for the full amount, valid for 1 month .
   • Problem due to misuse: If the failure is due to misuse, the warranty does not apply. The product will be returned with a documented diagnosis.

Reasons for cancellation of warranty

• Repairs carried out by unauthorized workshops.
• Damage due to active humidity , impacts, accidents or incorrect handling.
• Presence of chlorine or other chemical agents.

Important notes

• Original invoice: It is essential to manage any warranty procedure.
• Duplicate invoices are not issued nor are reprints accepted.

If you need more information, please contact us at tattooblacklips@gmail.com or call 6095-4389 . We are here to help! 💪